Why people drive here from New Lenox
Twenty minutes on I-80, and the work is done at a bench you can see from the counter.
Ask most mall jewelry counters to size a ring and they will mail it out. It goes to a central shop, sits in a queue, and comes back in two or three weeks. Everything here is done in the store. The bench, the laser welder, the sizing mandrels and the watch tools sit a few feet from where you are standing, and whoever quotes the job is the one who does it — usually inside an hour.
New Lenox is roughly 20 minutes out, which is why we would rather finish the job while you are here than book you a second trip.
How to get here from New Lenox
Julio's Jewelry — 800 Orland Square Drive, Orland Park, IL 60462, inside Orland Square Mall. Roughly 13 miles and about 20 minutes from New Lenox, I-80 east to La Grange Road. Mall parking is free and there is no appointment to book — walk up to the counter.
Hours: Mon–Thu 10am–8pm · Fri–Sat 10am–9pm · Sun 11am–6pm. Phone: (708) 581-3700. No need to call ahead — walk up to the counter and we will price it in front of you, in writing, before anything is touched.
What we finish the same day for New Lenox customers
| Repair | How long it takes | What we look at |
|---|---|---|
| Watch battery replacement | while you wait, usually 10–15 minutes | Snap back or screw back? How is the gasket? |
| Watch band and bracelet sizing | while you wait, 15–30 minutes | Pins, screws or split pins? How many links? |
| Watch clasp repair or replacement | while you wait, usually 20–30 minutes | Fold-over, butterfly or buckle? Is the spring bar bent? |
| Watch crystal replacement | same day, often within the hour | Mineral, acrylic or sapphire? Flat or domed? |
| Fallen numeral or dial stone | same day in most cases | Which marker dropped? Is it still loose inside the case? |
| Watch stem and crown replacement | same day, date given once we open it | Does the crown pull out, or did it snap off in your hand? |
| Full watch repair and cleaning | same day, many while you wait | Quartz or automatic? Stopped dead, or just running slow? |
| Rolex, Movado, TAG and other watch service | while you wait for most counter work | Original bracelet? Screw links or pins? Still in warranty? |
| Ring sizing, up or down | same day, usually within the hour | Stones? Engraving? How thin has the shank gone? |
| Engagement and wedding ring repair | same day, usually within the hour | Worn shank, or a tired prong? Is it an eternity band? |
| Broken chain and bracelet repair | same day, usually 30–60 minutes | Solid or hollow? Solder, or laser weld? |
| Gold chain repair | same day, usually 30–60 minutes | Rope, Figaro, Franco or herringbone? What karat? |
| Chain and bracelet shortening | same day, many within the hour | How much shorter? Does the clasp move with it? |
| Clasp replacement on jewelry | while you wait, usually 20–30 minutes | Lobster, spring ring, toggle or magnetic? What end link? |
| Loose stones and prong re-tipping | same day, usually within the hour | Prongs worn, or just bent? Is the stone chipped? |
| Stone and birthstone setting | same day, usually within the hour | Bringing the stone? Natural, lab-grown or CZ? |
| Earring posts, backs and hoop clasps | while you wait, 15–30 minutes | Post, back or hinge? Screw back or friction? |
| Pendant and charm repair | same day, most within the hour | Is it the bail, or the jump ring? Solid or hollow? |
| Pearl and bead restringing | hand work — collection date given at the counter | How many strands? Knotted again, or strung through? |
| Gold, silver and platinum repair | same day, usually within the hour | Stamped, or does it want testing? Plated over something? |
| Cleaning and polishing | while you wait, 20–30 minutes | Scratched, or just dull? Are the stones tight? |
| Rhodium replating for white gold | same day, usually within the hour | Plated before? Does it want polishing first? |
| Laser welding and soldering | same day, often while you wait | Too thin for a torch? Stones near the break? |
| Engraving on jewelry, bottles and gifts | while you wait in most cases | What surface? Is there room for the words? |
| Custom jewelry and nameplates | about one to two weeks, depending on the piece | Gold, silver or platinum? Have you got a drawing? |
Bring your jewelry out to us at Orland Square Mall and we will have a look at what you have got. The metal, the condition and what has gone wrong all change the job, so we would rather see it than guess at it.
Gold, silver and platinum
Yellow, white and rose gold in 10k, 14k and 18k, plus sterling silver and platinum, are all repaired here — and we sell gold, silver and tungsten pieces alongside the bench. If you do not know what a piece is made of, we will test it while you watch.
Layaway and SNAP financing are available on purchases.
Questions from New Lenox customers
How far is Julio's Jewelry from New Lenox?
About 13 miles — roughly 20 minutes by car, I-80 east to La Grange Road. We are inside Orland Square Mall at 800 Orland Square Drive, Orland Park, and mall parking is free.
Can I get a repair done the same day if I drive over from New Lenox?
Yes. Batteries, band sizing, earring repairs, cleaning and most engraving are done while you wait, and ring sizing, chain repair, stone tightening, prong work, welding and rhodium replating are almost always finished the same day — usually within the hour. Drop it off, walk the mall, pick it up before you head back to New Lenox.
Do you ship repairs out to another workshop?
No. Nothing leaves the store. The two- and three-week waits people are used to come from mall counters mailing pieces off to a central lab. Our bench is here, which is why the piece goes home with you.
Do I need an appointment?
No. Walk in any time during mall hours — Mon–Thu 10am–8pm · Fri–Sat 10am–9pm · Sun 11am–6pm. You get a written price at the counter before any work starts, and you sign for the piece when you pick it up.
Do you work on watches as well as jewelry for customers from New Lenox?
Yes — the same bench handles both. Watch batteries, band and bracelet sizing, crystals, stems and crowns, clasps and spring bars, and cleaning. A new battery goes in with the case resealed and carries a one year warranty. We are an independent repair shop, not an authorized service centre for any brand.
What does it cost?
Every piece is a bit different, so the honest answer is that we need to see it. Come and find us at Orland Square Mall, hand it over the counter, and we will tell you what it needs and what it comes to before anything starts. Most repairs are done in thirty to sixty minutes, so you can walk the mall and collect it on your way out.
Drop it off, shop the mall, wear it tonight
Most repairs take thirty to sixty minutes at our bench inside Orland Square. Leave it with us, go get something to eat or walk the mall, and pick it up finished — on for tonight. About 20 minutes from New Lenox, no appointment, free parking.
Not sure we can fix it?
If you have got something unusual — an odd clasp, a stone you are not sure about, a watch nobody else will touch — tell us what it is and we will tell you whether it can be done, so you are not making a wasted trip. Bring it in and you get the exact price at the counter before any work starts.