What has usually happened
The crown is on the end of a stem that runs into the movement. Either the stem has sheared, or it has come out of the part that grips it inside. Both are common, and neither means the watch is finished.
Keep the crown
Whatever came off, keep it, including anything tiny that came with it. It is much easier to match a replacement when we can see the original, and sometimes the original goes straight back on a new stem.
The case is open now
With the stem out there is a hole into the movement. Dust gets in, moisture gets in. Put it somewhere dry and bring it in rather than carrying it in a pocket for a fortnight.
What we do
Open it, look at the stem and the part inside that holds it, and work out whether it is a stem, a crown, or both. Screw-down crowns have a threaded tube in the case as well, and that can be the thing that has failed. We will tell you what we find before anything is agreed.
Questions we get asked
Can a pulled-out crown be fixed?
Nearly always. Usually the stem has sheared or come out of its grip, and both are repairable.
Should I keep the crown?
Yes, and anything small that came with it. It helps us match or reuse it.
Is the watch open now?
Effectively yes, which is why it is worth bringing in rather than leaving in a drawer.
How long does it take?
Depends on whether a part is needed. You will get a date at the counter.
Not sure we can fix it?
Send a couple of details and we will call you back. Or just walk in — it is quicker, and we can actually look at the piece.
Drop it off, shop the mall, wear it tonight
We are inside Orland Square Mall in Orland Park. Walk in during mall hours, no appointment. Most repairs are finished the same day and a good number while you wait.
Where we are
Julio's Jewelry, 800 Orland Square Drive, Orland Park, IL 60462 — inside Orland Square Mall. Mon–Thu 10am–8pm · Fri–Sat 10am–9pm · Sun 11am–6pm. We are also at North Riverside Park Mall, 7501 W Cermak Rd, North Riverside, IL 60546.