What we do when it comes across the counter
Snap back, screw back, or screw-down case? Has the old cell leaked onto the contacts — because if it has, cleaning that is part of the job and skipping it will cost you the movement. Is the gasket still soft, or has it gone hard and flat? We open it, fit a fresh cell, and reseal the case before it goes back to you.
The battery carries a one year warranty. If it dies inside that, bring it back.
That little jump every four seconds
If the second hand is moving in four-second steps instead of one, that is your watch telling you the battery is nearly out. It is a feature, not a fault. You have days rather than weeks.
When it is not the battery
Sometimes a fresh cell goes in and nothing happens, or it runs for a week and stops again. That points at the movement, the contacts, or moisture that got in at some point. We will tell you what we find and what it would take, and you decide from there.
Bring the whole watch
Not just the back. While it is open we can see the gasket, the contacts and the inside of the crystal, and those are the things that decide whether the next battery lasts as long as it should.
Questions we get asked
How long does it take?
Usually ten to fifteen minutes at the counter. Walk in during mall hours.
Do you reseal the case?
Yes, every time we open one. The gasket gets checked and the case goes back together properly.
What if the battery dies again quickly?
Bring it back. The battery is covered for a year, and a cell that dies early usually means something else wants looking at.
Can you open a screw-down back?
Yes. Bring it in and we will take a look at it.
Not sure we can fix it?
Send a couple of details and we will call you back. Or just walk in — it is quicker, and we can actually look at the piece.
Drop it off, shop the mall, wear it tonight
We are inside Orland Square Mall in Orland Park. Walk in during mall hours, no appointment. Most repairs are finished the same day and a good number while you wait.
Where we are
Julio's Jewelry, 800 Orland Square Drive, Orland Park, IL 60462 — inside Orland Square Mall. Mon–Thu 10am–8pm · Fri–Sat 10am–9pm · Sun 11am–6pm. We are also at North Riverside Park Mall, 7501 W Cermak Rd, North Riverside, IL 60546.